Refund Policy

We want you to love what you order from KartNest. If something isn't right, here's how returns and refunds work.

Return Window

You can request a return within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as personal care products, innerwear, and perishable goods) cannot be returned unless they arrive damaged or defective.

How to Start a Return

Email connect@kartnest.store with your order number and reason for return. We'll guide you through the next steps, including pickup or drop-off instructions where applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item — we'll arrange a free replacement or full refund.

Refund Processing

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method (or as store credit / bank transfer for COD orders).

Exchanges

Need a different size or variant instead of a refund? Let us know when you request your return and we'll do our best to arrange an exchange, subject to stock availability.

Questions?

Reach out anytime at connect@kartnest.store.